Oct 29, 2015
Bernard offers a tutorial on how to give an amazing shampoo and how that simple service can be the foundation for building a loyal clientele.
Oct 26, 2015
Bernard is passionate about the customer consultation. He explains in detail why it is so important to take the time to do one before each service with both new and repeat clients.
Oct 22, 2015
Bernard focuses on customer service with specific suggestions on anticipating and fulfilling your clients' needs.
Oct 19, 2015
Bernard explores the first step on the customer journey - sales and marketing. He explains the difference between the two concepts and offers practical ideas on how to build your clientele.
Oct 15, 2015
This podcast focuses on maintaining a balanced lifestyle and the importance of incorporating physical activity into your daily routine.